Tap Settings > Apps/Application Manager > Amazon Video. Amazon Prime Video on AndroidĬlearing the app data can often resolve connection issues on Android. Performing a hard reset will often clear up your problems, but here’s how to fix them in case that doesn’t help. Since mobile devices and smartphones have proprietary apps and operating systems to access services like Amazon Prime Video, they have their own unique solutions. If the above solutions haven’t done anything to resolve your issues, it’s likely some issue with the device itself.

Issues with Amazon Prime Video on mobile devices

If you are still encountering issues with one device but not others, check with your device’s manufacturer to update your DNS setting and disable any proxy servers or VPNs (if applicable).

Issues with devices not responding to Alexa commands can be resolved by unpairing and re-pairing the device via the Alexa app.

If your router is old, you may want to consider an upgrade.

Consider pausing the internet connection of any other devices connected to your network or disabling your router for a minute and turning it back on.

Perform an internet speed test to check your network performance - Amazon recommends a minimum speed of 1Mbps for streaming standard content and 5Mbps for HD or higher-resolution content.

Those using an external device to access Amazon Prime Video should ensure that the HDMI cable connecting your display or smart TV is compatible with HDCP 1.4 (HD content) and HDCP 2.2 (UHD/HDR content).

Check that you have the latest updates for your browser, device, or smart TV and that you’re not logged into more than two devices simultaneously.

A great place to check online to see if there is an outage being reported is.

Exit the Prime Video app on your smart TV, console, tablet, smartphone, or PC and restart it.

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